Thank you for your purchase. We hope you are happy with your purchase. We are committed to selling high-quality products. We have been in the industry since 2011. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for an exchange or refund.
- Refunds will be offered if damaged in transit or are defective and we are unable to repair the item or provide a replacement.
- Refunds will not be offered for change of mind.
- Refunds will not be offered for used/word items.
- Shipping fees are non-refundable.
- We could exchange the product if you ordered the wrong product with shipping fee.
- We can exchange to other products as well.
Please see below for more information on our return policy.
All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item, please email customer service on firstname.lastname@example.org or call us on 03 354 0377
mail your return to the following address:
34 Sandyford Street
Christchurch, Canterbury 8023
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
After receiving your return and inspecting the condition of your item, we will process your return or exchange Please allow at least seven (7) days from the receipt of your item to process your return or exchange. Refunds may take 2-5 working days to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
If you have any questions concerning our return policy, please contact us at:
Cancellation of an order
You can cancel an order for a product at no cost any time before we send the shipment confirmation relating to that product. If you wish to cancel an order outside of business hours email email@example.com, during business hours you can contact us by phone 03 354 0377 or by email firstname.lastname@example.org.
Statutory Rights and Remedies
Our cancellation and returns policies apply in addition to other rights and remedies a person may have under law including under the New Zealand Consumer Law.
Deliveries usually take between 1 – 7 business days, depending on your location and the products purchased.