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Common
Questions

What sized wood fire should I use to heat my home?

The correctly sized wood fire for your home is extremely important. Our free, no-obligation quote allows us to ensure your home’s unique heating needs are met.

How do I know this fire will fit?

All relevant measurements can be found in the respective fire’s specification sheet or in its brochure. If you are unsure about if the fire you’re interested in will work in your home, come in store to talk to one of our friendly staff members or you can organise for us to come out and give you a free, no-obligation quote.

What flue do we use?

We, as a company, strongly recommended a triple lined flue system, due to the colder conditions we face in the South Island. A triple lined flue system consists of 150 flue up the centre and a 200 liner up to the cowl, we also run a 250 liner from the ceiling to the cowl. This allows your fire to have a better burn, whilst giving your fire the best chance of not smoking.

Do I need a new fire permit?

Yes, all installations requiring a new or different model of wood fire require a fire permit, which is issued by your local council. If you get a quote with us, we will complete the permit and all the other necessary paperwork for you, thus making the installation process hassle free for you.

How often do I need to have my fire cleaned and/or serviced?

We recommend all fires to be cleaned regularly by the owner as this will ensure the fire operates efficiently. Fires should be professionally cleaned at least every 12 months, with fires running a wet wood (high resin wood) needing to be cleaned more often.

We recommend this be carried out by an accredited serviceman.

How often should I empty the ashes?

Once again, it depends on the fuel you are burning. The ash content is not carried by the fire; it is carried by the wood. On average, ash removal should only be necessary every few weeks.

Can I have a rural fire?

Rural fires can only be installed on properties of 2 hectares (5 acres) or more.

Do I need a zero clearance box?

The use of a zero clearance box is only necessary if you are installing an inbuilt fireplace into combustible framework, for example timber framing.

How long after I request a quote will I be contacted?

We will contact you within 2-3 working days to organise a time to come out to see you.